How We Do It

Highland Multimedia follows a generalized project approach that is customizable to best fit the knowledge base of the client. In order to familiarize potential clients with our general project procedure we have detailed our typical 10 step project process below. Our objective in doing so is to give the client a clear idea of what to expect before they choose Highland Multimedia as a marketing supplier.

Highland Multimedia follows a generalized project approach that is customizable to best fit the knowledge base of the client. In order to familiarize potential clients with our general project procedure we have detailed our typical 10 step project process below. Our objective in doing so is to give the client a clear idea of what to expect before they choose Highland Multimedia as a marketing supplier.

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1. Initial Consultation

We start all projects with an in depth consultation session. During this session we attempt to understand in detail the client’s goals and encourage them to explain any marketing concepts that they may already have employed or have in mind. The goal of this consultation session is to allow both the design team and the client to reach a clear understanding of the proposed project and ideal results. This session requires a $50 fee, but this fee is deducted if a service or product is purchased.

2. Draft Quote Issued

Once a project is agreed upon, a detailed project quote will be drafted. This quote will outline the agreed upon project deliverables and the corresponding project price.

3. Quote Modifications

After the client has had an opportunity to review the proposed project quote they will have the opportunity to seek clarification on any and all items, plus to modify any components of the quote they wish to. Once this occurs the project quote will be finalized.

4. Deposit

The team at Highland Multimedia will start the project upon receiving a deposit that covers 1 / 3 of the projects total quote price plus tax. The second third is expected half way through the project and the final portion when the project is finished.

5. Gathering Materials

Once the project is initiated the client is responsible for supplying all essential materials for the project in a timely fashion. This includes all essential materials to be used in the project such as text, photos, videos, audio, diagrams, and any other materials the clients wish to include in the project.
All materials are to be submitted in digital format; however, if you do not have them in digital format Highland Multimedia can work to digitize them at an additional cost.

6. Design Preview

After completing a draft design for the project, Highland Multimedia will send the draft to the client for review. Typical draft format consists of a flat JPG screen shot of your website, or in the case of graphic design project, an Adobe Acrobat PDF.

7. Consultation & Feedback

Upon reviewing the draft design we invite the client to provide us with detailed feedback. Our goal is to achieve the highest level of customer satisfaction possible on all projects and receiving client feedback is a vital step to achieving this goal. Whether this feedback is received via a phone call, email, or a meeting in our office, all feedback will be thoroughly reviewed so that highest quality product or service can be produced.

8. Modifications

Once feedback is received from the client and is thoroughly reviewed, the team at Highland Multimedia will work to successfully complete all required modifications. Once this occurs, the client will be contacted and once again have an opportunity to provide feedback. The ultimate objective of this step is to ensure that the client is fully satisfied with the final product.

9. Invoicing

When the client is fully satisfaction with the finalized product or service the final invoice will be issued.

10. Finalization

Once the final payment arrangements have been made, the completed product or service will be delivered to the client. In the case of printed materials, Highland Multimedia is available to arrange the project to be printed professionally using their trusted suppliers from the local area.

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